Returns & Refund Policy

At Aliva, customer satisfaction is important to us. Returns and exchanges are accepted within 7 days of purchase, subject to the following conditions:

Return & Exchange Conditions

• Returns or refunds are only accepted for defective, damaged, or incorrect products that cannot be replaced with the correct item.
• Products must be unused and returned with their original tags and packaging intact.
• For quality-related concerns, customers may request an exchange for another product from our store. Refunds are not offered in such cases.
• Change of mind, incorrect size selection, or personal preference are not valid reasons for a return or refund.
• Customers must provide clear photo or video evidence of the issue when submitting a return request.

Return Process

To initiate a return or exchange, please contact our customer support team within 7 days of purchase and provide your proof of purchase along with supporting photos or videos.

Please do not send any product back without receiving approval from Aliva. Once your request is reviewed and approved, we will share the return instructions.

Refunds

Approved refunds will be processed through the original payment method, where applicable. Once we receive and inspect the returned product, we will notify you of the approval status.

Please allow additional time for your bank or payment provider to process the refund.

Shipping Costs

Return shipping costs are the customer's responsibility unless the return is due to an error on our part or a defective product. Original shipping charges are non-refundable.

Important Note

Aliva reserves the right to decline any return or exchange request that does not meet the conditions outlined in this policy.